Frequently Asked Questions and Answers

Below you will find a collection of the most common questions that we at ZacZess often receive from our customers.

If you cannot find the information you are looking for, you are warmly welcome to contact us via email at support@zaczess.com.

Ordering

What does the shipping cost with you?

The shipping costs are based on your region and will be displayed at checkout.

Do you sell gift cards?

Yes, we do! You can find them here: https://www.zaczess.com/products/presentkort-1. 

Our gift cards are sent digitally to the email address provided at the time of order.

Where do I enter my discount code or gift card?

You enter your discount code or gift card at checkout before completing your purchase. Unfortunately, we cannot add discount codes or gift cards afterwards.

Can I combine discount codes with promotions?

Generally, discount codes cannot be used in conjunction with promotions or on promotional products. Exceptions may apply, such as for influencer discounts or discounts via SMS/newsletters during promotional periods.

Why isn't my discount code working?

If you have problems with a discount code, we recommend that you check the following:

  • Check the spelling of the code.
  • Make sure that the code's expiration date has not passed.
  • If the code comes from our newsletter, please ensure that you have entered the same email address at checkout.

If everything above is correct, it may be due to the code being limited, for example, that it cannot be combined with current offers or discounted products.

Can I adjust/cancel a placed order?

Unfortunately, we cannot guarantee that we will be able to adjust or cancel an order before it is shipped from our warehouse. Please contact us as soon as possible at support@zaczess.com, and we will do our best to assist you.

If your order has already been shipped, we ask you to make a return when you have received it.

Delivery

How long time does delivery take?

The delivery time depends on the chosen shipping method and region. Within Sweden, it usually takes 1–4 business days, while deliveries outside Sweden take about 3–6 business days. The estimated delivery time for your region is displayed at checkout.

Where is my order?

You will receive a tracking link via email when we ship your order. If you have not received it, please check your spam or other folders for unwanted emails. Contact us at support@zaczess.com if you need further assistance.

We recommend that you first track your package through the shipping company's app/website:

If the package has not arrived within the specified timeframe, please contact our customer support.

What happens if I don't pick up my package on time?

If a package is not picked up from the post office or locker, a fee of 200 SEK / 20 EUR / 20 USD will be charged. A refund of the remaining amount from the order will be processed, but any shipping costs will not be refunded. If you still wish to receive your order, we ask you to place a new order.

I have received the wrong product

We apologize for the incorrect delivery! Please take a picture of the delivered product and send it along with your order number to support@zaczess.com, and we will assist you further.

Returns & Exchanges

How do I make a return/exchange?

Returns
To make a return, use the return portal for your country which you can find here: https://www.zaczess.com/pages/exchanges-and-returns. Fill in your details and pay the return cost to receive your return label and return information. Your return will be processed within 10 business days after we receive it, and the refund will be issued within 1-3 business days thereafter.

Exchange
For exchanges, you follow the same routine, but indicate that it is an exchange and fill in the desired size in the return portal. Once we have received the package, we will automatically send out the new size – no new order is needed. Please note that your invoice will not be adjusted for exchanges.

Do I need access to a printer to make a return/exchange?

For return shipping with Instabox, Budbee, and Postnord (within Sweden), you do not need access to a printer. However, for returns with DPD and DHL, access to a printer is required.

What does it cost to make a return or an exchange?

The current prices can be found in your return portal.

  • Finland, Denmark, Netherlands & Belgium: From 5.95 EUR
  • Germany & Poland: From 10 EUR
  • Sweden: From 52 SEK

When and how will I receive a refund for my return? 

Refunds are made using the same payment method as at the time of purchase within 1-3 business days after the return has been processed. In the case of invoice payment, your invoice will be automatically adjusted.

Returns are processed within 10 business days from when we receive them.

Products

Do Finns have riding pants in different colors?

Yes, they do! All our riding breeches and leggings come in full griå, and the majority are also available in knee grip. We also have selected models completely without seat.

Size guide

On each product page, there is a size guide. Generally speaking, our products are true to size.

My desired product is out of stock

If your desired size is out of stock, we recommend that you click on "Notify me" and fill in your email address to be notified when the product is back in stock. We are working hard to keep all sizes available and hope to have your size back in soon.

I am choosing between two sizes, which one should I take?

We generally recommend that you choose the smaller size in our riding pants and riding leggings if you are between two sizes. For our winter riding pants and winter riding leggings, we instead recommend that you choose the larger size if you are unsure.

In tops, we recommend that you choose the larger size if you are between two sizes, or prefer a looser fit.

If you do not find the answer to your question, you are warmly welcome to contact our customer service via email at support@zaczess.com.